Requesting Personally Identifiable Information from Waterford
Waterford.org is required to provide a copy of your student’s personally identifiable information upon request. To make a request, please email welsupport@waterford.org. The request should include:
- Your full name
- Your student's full name
- Your relationship to the student (proof of relationship is required)
- Your email address
- Your phone number
- The student’s school (for school-based programs)
- The student’s school district (for school-based programs)
- A brief description of why you are requesting this information
What happens next?
- If the student is enrolled in a school-based program, Waterford will verify your information with the student’s school district.
- If the student is not enrolled in a school-based program, you will be sent a digital copy of the records once Waterford has verified the information.
What happens if my contact information does not match the district?
Waterford will send a written response indicating why the request could not be fulfilled.
How do I update my students' personally identifiable information?
Send the full information needed to welsupport@waterford.org. Please include:
- Your full name
- Your student's full name
- Your relationship to the student (proof of relationship is required)
- Your email address
- Your phone number
- The student’s school (for school-based programs)
- The student’s school district (for school-based programs)
- A description of the desired change(s), for example: (First: John, Last: Student, Gender: M)
For support or questions, please email us at welsupport@waterford.org or call 888-982-9898.
Last Updated: 4/30/25
