Troubleshooting Audio Issues

If the app’s audio is not playing, verify that your notifications are not set to silent. To check this setting:

  1. Use two fingers to drag down from the top right corner of your device’s screen.
  2. Tap on your device’s control center. The notification icon is bell-shaped.
    1. If it is set to silent, it will be bright red with a slash through it.
    2. If it is not set to silent, the icon will be white with no slash.

If you are experiencing garbled, robotic, or otherwise distorted audio, your student may have improperly ended a session. To fix this issue:

  1. Properly pause and exit the session using the steps outlined here
  2. Double-tap the home button and swipe out of the application, then restart the app.

If you see a pop-up saying Student Locked with a blue prompt to End Other Session upon restarting, this indicates the previous session was not played to completion. Tap on the blue text to End Other Session and begin a new session for your student.

For all other audio-related issues, contact our Waterford Support team.

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