Using the Teacher Tools Menu to Troubleshoot Activities

If your student experiences trouble while using an activity, use the Teacher Tools menu to troubleshoot and report any issues. This will allow our team to identify existing trends and improve your Waterford experience.

To access the Teacher Tools menu, click on the Settings icon in the top right corner of the activity. You will be asked to solve a math equation to prevent your elementary students from accessing this menu on their own.

Once you have solved the math equation, select one of the following options from the menu:

  • Exit (exit the current session and return your student to their Waterford homepage)
  • Skip (skip the current activity and move to the next one in the sequence)
  • Restart (refresh the current activity)
  • Report a Problem (report issues to Waterford Support)

Clicking on the Report a Problem button will first refresh the current activity. You will be redirected to a pop-up to report whether the refresh resolved the issue. If the issue persists, click No and fill in any details using the dialogue. Then click Send to submit this report to our teams.


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